Thank you for visiting and shopping at eu.mangopower.com. Mango Power aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.

Shipment Processing Time

EU: Orders are usually processed and delivered around 5-12 business days.

Actual delivery time depends on logistic conditions.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.

How can I track my order?

Orders will be shipped from our warehouses in Germany via one of our current primary shipping carriers, DPD, Dachser, DSV, and GLS.

Track your order with the following links:

DPD: https://www.dpd.com/nl/en/receiving/track/

DSV: https://www.dsv.com/en/

Dachser: https://www.dachser.de/

GLS: https://gls-group.eu/CZ/en/recipients/parcel-delivery

Shipment Countries &Freight

Mango Power provides shipping services exclusively to Germany, Austria, and Poland, with free shipping offered for all orders.

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

What do I do if I receive the wrong product or if something is missing?

Please contact customer support at support.eu@mangopower.com within 7 business days . Our team will help you resolve the issue as quickly as possible.